This Company Policy outlines the principles, standards, and rules that govern operations at CIBC – a digital banking platform providing crypto and fiat financial services. All users, partners, employees, and service providers are expected to operate in accordance with these policies.

1. Mission Statement

To provide secure, accessible, and efficient financial services through a transparent, customer-centric online banking platform.

2. Compliance and Legal Obligations

CIBC complies with all applicable laws and regulations, including:

• Anti-Money Laundering (AML)

• Counter-Terrorism Financing (CTF)

• Know Your Customer (KYC) procedures

• Data privacy and financial reporting standards

We fully cooperate with relevant authorities and regulators.

3. User Verification (KYC Policy)

All users must complete identity verification before accessing full banking features. Required documents include a government-issued ID, proof of address, and — where applicable — source of funds.

Failure to pass KYC checks may result in account suspension or denial of service.

4. Anti-Money Laundering (AML Policy)

We monitor transactions for suspicious or unlawful activity. Accounts involved in fraudulent activity, structuring, or blacklisted addresses will be frozen without prior notice and reported to authorities.

CIBC reserves the right to request additional documents at any time to maintain compliance.

5. Data Protection and Confidentiality

We enforce strict security measures to safeguard user data. All staff and system partners are bound by confidentiality agreements. Personal data is only accessed on a need-to-know basis and only shared where legally required.

6. Account Usage

Users are responsible for all activities conducted under their account. CIBC accounts may not be used for:

• Illegal trade or money laundering

• Gambling or unlicensed betting

• Sanctioned or blacklisted jurisdictions

• Third-party or anonymous transfers

Violation will result in immediate account termination.

7. Withdrawal and Refund Policy

All withdrawal requests are subject to verification and processing timeframes. Refunds are only issued in cases of technical error, duplicate transactions, or if required by law. Refunds for crypto assets are handled with caution due to volatility and irreversible nature of blockchain transactions.

8. Zero Tolerance for Abuse

We maintain a zero-tolerance policy for fraud, harassment, abuse of systems, or any form of exploitation. Users or partners involved in such actions will be permanently banned and reported.

9. Change Management

CIBC may update its policies, services, or platform features at any time. Users will be notified of material changes via email or platform notification. Continued use constitutes acceptance.

10. Contact and Support

All inquiries or complaints should be directed to our official support channels.

Email: support@cibcbanks.com
Website: https://www.cibcbanks.com