At CIBC, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

By accessing or using CIBC’s website, mobile application, or any of our banking services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

1.1. Personal Information

• Full name

• Date of birth

• Address

• Government-issued ID (for KYC)

• Phone number and email address

• Bank account details

• Cryptocurrency wallet addresses

1.2. Financial & Transactional Data

• Deposit and withdrawal records

• Currency exchange history

• Payment methods used

• Account balances and activity logs

1.3. Technical Information

• IP address

• Browser type

• Device info

• Login timestamps

• Usage data and interaction with platform features

2. How We Use Your Information

We use your information to:

• Verify your identity (KYC/AML compliance)

• Process transactions

• Prevent fraud and suspicious activity

• Provide customer support

• Improve service performance and security

• Comply with legal and regulatory obligations

• Communicate important updates, changes, and promotional offers (optional)

3. Data Sharing

We do not sell your data.
However, we may share it under these circumstances:

• With regulatory authorities or law enforcement, if legally required

• With payment processors, banking partners, or blockchain monitoring providers

• With authorized service providers that support our operations (e.g., hosting, analytics)

All third-party access is limited and controlled through data protection agreements.

4. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, remember your preferences, and monitor platform performance.

You can manage cookie preferences in your browser settings. Disabling cookies may limit some functionality.

5. Data Security

We apply strict technical and organizational measures to protect your data, including:

• End-to-end encryption

• Secure server infrastructure

• Two-factor authentication (2FA)

• Access control protocols

• Regular security audits

Despite our efforts, no system is 100% secure. You are responsible for securing your own login credentials.

6. Data Retention

We retain your personal data for as long as your account is active or as required by law (e.g., financial records, KYC retention). After account closure, we may retain data for legal, regulatory, or risk purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request data deletion (where applicable)

• Withdraw consent for certain uses

• File a complaint with a data protection authority

Contact us to exercise any of these rights.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Always review their policies before submitting personal information.

9. Policy Updates

We may update this Privacy Policy at any time. Changes will be posted here with an updated "Effective Date." Continued use of CIBC services after changes implies acceptance.

10. Contact Us

For any questions or data-related requests, contact us:

Email: privacy@cibcbanks.com
Website: https://www.cibcbanks.com